CUSTOMER SERVICE

All of our products are made and shipped from the UK.

Print orders are dispatched within 1-2 working days. 

Clothing and Accessory orders are dispatched within 3-5 working days.

You will receive an email once your order has been dispatched.

Delivery

All orders are shipped either in a cardboard backed "do not bend" envelope or a cardboard postal tube for prints or in a plastic mailing bag for t-shirts and accessories.

Your order will be sent via first class postage if within the UK and International Tracked if being shipped anywhere else in the world.

We provide tracked shipping for an extra charge and this can be added on at the checkout.

Estimated delivery times

For first class postage within the UK, Royal Mail states that orders should take between 1-2 working days for delivery - but this can take up to 10 working days.

For International postage for anywhere else in the world, Royal Mail states that orders should take between 5-7 working days for delivery - but this can take up to 25 working days.

Returns

Please contact us to arrange returns no later than 14 calendar days after receiving your order.

Under the Consumer Contracts Regulations, you will be responsible for paying for your own shipping costs for returning unwanted items and these costs are non-refundable.

Our shipping costs are also non-refundable if you return part of your order.

Refunds will be paid within 14 calendar days after returning the goods, or evidence that they were returned. Refunds are made via your original payment method (please check with your card issuer for timescales).

If you receive a damaged/incorrect print, please contact us at info@creativehouseuk.com with the following information:

- Email address provided at purchase 
- Order number 
- Customer name 
- Item name
- Attach a photo

All returned Items must be in a re-sellable condition.

We do not offer returns/exchanges/refunds on any of our personalised prints.